WordPress Maintenance

Why a WordPress Maintenance Plan?

You have a WordPress site and everything works for the best. We are delighted. But have you asked yourself the question of the security of this one? In order to fix security problems, fix bugs and/or add new features, new updates are required, both at WordPress level and at the level of the different installed extensions and the theme.
Right now, keep the wolf from the door and dedicate yourself entirely to your core business by entrusting us with the management and maintenance of your WordPress site:

  • an unique and complete offer: maintaining websites is tedious and technical so let us do it for you,
  • the security: the Internet can be a dangerous place, so let us protect your site,
  • peace of mind: staying on top of the latest updates and security warnings is a job for a professional.

A question?

If you have any questions, you can visit the FAQ . If you do not find an answer to your question, please contact us.

WP Maintenance; how ?

How do we manage your website?

1st step

Upon receipt of payment, you will receive a confirmation email and a customer account will be created.

You will have to open a ticket in your account to give us safely all the basic information: FTP, MySQL / PhpMyAdmin, SSH, hosting panel and/or admin WordPress.

2nd step

An initial audit is conduct in order to make an inventory of your website and we estimate the possible requests of intervention to which you already think.

3rd step

We send you a first report, including the health status of your website and our first interventions.

Then each month, a report informs you of all actions on your site.

FAQ

Questions ?
How many sites can I add to my plan?
Each plan is valid for a single site. To add a site, just take an other plan.
I have several sites, can I get a discount?
Yes it’s possible. Contact our support team contact@webpixelia.com to talk about this.
Can I stop my subscription when I want?
Yes, you can stop our maintenance offer whenever you want, the debits will be automatically stopped. Annual payments, on the other hand, will not be refunded on a pro rata basis.
What are my guarantees about your maintenance service?
Every month we send you a detailed report of our interventions. We impose on ourselves a total transparency with our customers; reason why as a support has been put in place.
What are the support hours?
We are available to answer all your questions throughout the week from 9am to 6pm except Friday and Sunday.
What happens if my site gets hacked?
If it was not protected by our maintenance offer, we propose, after an audit, a quote to clean it before including it in our offer. If you benefit from our service and your website is attacked anyway , we take care of the restoration of your site.
What will happen if an update degrades my site?
First, using a backup, we put your site back in working order. Our preliminary audit normally avoids this situation, but if this is the case, we take over the restoration of your website and make the necessary corrections.
Can I change my plan when I want?
You can change your monthly plan for an annual plan whenever you want. However, you can not return to a monthly plan during your annual commitment.
Where are you located?
Our offices are located in Fes, Morocco.
Do you work with agencies ?
Yes of course, and even if they wish it in white label. Contact us at commercial@webpixelia.com for more information.
I have specific requests; what to do?
Our experts will be happy to answer you. Do not hesitate to contact us.

Are you ready to start your project?

Beyond a simple quote, our web agency will guide you and advise you on the best way to implement your project, provide you with a detailed study as well as pricing information.

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